Guest Services

We want you to have the best experience at Luna Park in Coney Island! Here are a few quick tips about our most used features.

 

  • How does the Luna Card work?

Luna Cards work like a pre-paid debit card, but instead of cash, you use Luna Credits! Luna Cards can be used at rides, games and the select Dining locations.

  • Where can you inquire about a lost item?

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You have a couple of options when inquiring about a lost item:

  1. Visit either of the 2 GuestServices booths at Luna Park. Check your map for exact locations.
  2. Check LunaParkNYC.com/Plan/Lost to learn about reporting and possibly recovering a Lost Item.
  • Do you have ATMS? Where are they located?

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We have 5 ATMs located throughout the park:

  1. Directly across from Guest Services near the main gate
  2. Next to the Coney Island Cyclone ticket booth
  3. Boardwalk Entrance to Luna Park near WindstarZ
  4. Across from the Soarin’ Eagle
  5. Place to Beach on the Boardwalk

Check your map for exact locations.

  • Where are the restrooms?

IMG_5483Restrooms are located across from Air Race (between the Wild River and Luna 360, as well as on the boardwalk across from Place to Beach.

  • What is included in your wristband package?

 

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4-Hour Unlimited Ride Wristband $35

4 hours of unlimited rides on all Mild, Moderate and High thrill rides. Extreme Thrill rides (Coney Island Cyclone, The Thunderbolt, Zenobio, Sling Shot, Coney Island Raceway) and the B&B Carousell are NOT included. Wristbands are NOT available on blackout dates (Easter Sunday – April 16th, Memorial Day Weekend – May 26th, 27th, 28th & 29th, Mermaid Parade – June 17th, Independence Day Weekend – July 1st, 2nd 3rd & 4th, Labor Day Weekend – September 2nd, 3rd & 4th).