Guest Services

The health and safety of our guests, team members, and our community is, and will continue to be, our number one priority.

Are you hiring?

Yes!

Please visit our Employment Opportunities for more information on available positions and to apply.

I’ve bought a Luna Pass for the 2020 season. What can I do?

Due to the unprecedented circumstances surrounding COVID-19, valid online purchases for the 2020 Season will be honored up until the last day of operation of the 2021 Season. If you have valid purchases for the 2020 season, please send us the booking number(s), first and last name, and the email address associated with the booking(s) to guestservices@lunaparknyc.com so that we may help you with your purchase. All valid purchases for the 2020 season are eligible for a Gift Card of equal value that can be used online to redeem wristbands for Luna Park in Coney Island.

Our Team thanks you for your continued loyalty, patience, and understanding and we look forward to seeing you soon.

Do I have to pay admission?

To ensure the safety of our guests and team members, Luna Park in Coney Island is now an admission amusement park, which means everyone entering the park must purchase admission. Each child under 36” inches is free with a valid wristband purchase of an accompanying adult.

I booked the wrong date/time, what can I do?

Please email us at to guestservices@lunaparknyc.com with the booking number(s), first and last name, and the email address associated with the booking(s) so that we may help you with your purchase. Exchanges are subject to availability.

What COVID-19 protocols have you implemented to keep guests safe?

The health and safety of our guests, team members, and our community is our number one priority. For more information about how we are keeping our community, guests, and our team members safe,  as well as operational changes to expect, please go to:  https://lunaparknyc.com/plan/know-before-you-go/

Can single rides be purchased?

Yes! Single rides on the Coney Island Cyclone, Thunderbolt roller coaster, and the B&B Carousell can be purchased at the amusement park.

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