Guest Services

We want you to have the best experience at Luna Park in Coney Island!
Here are a few quick tips about our most used features.

At Luna Park in NYC, you are our priority. It is, for this reason, we greet all our guests with a smile. Conveniently located at the main entrance across from the Luna Arcade and right next to Flywheel Eats (1000 surf Avenue, Brooklyn, NY 11224). From the boardwalk, keep walking past the Tickler roller coaster to surf avenue. Guest Services is you one-stop for Luna Park access and information.

Note: Guests who purchased Luna Passes online must present their receipt to redeem for an unlimited rides bracelet.

How does the Luna Card & Luna Pass work?

Luna Cards work like a pre-paid debit card, but instead of cash, you use Luna Credits! Luna Cards can be used at rides, games and the select Dining locations.

100+40 BONUS credits = 140 credits. Enjoy all rides, games, and select food locations using Luna Credits!
Luna Cards can be used any day of the 2020 season. Expires November 1, 2020.


Luna Pass allows you to come in and enjoy the rides at any day, while Fixed Date Luna Pass allows you to come in on a chosen day only and save up to 41% off. – We will leave out the fixed date at the moment, change to:  An Any Day Luna Pass allows you to come in and enjoy the rides whichever day you plan to visit

Where can I inquire about a lost item?

You have a couple of options when inquiring about a lost item:

Where are the restrooms?

Where are the restrooms? Restrooms are located across from Atlantic Aviator (next to Luna 360 and Luna Last Stop Giftshop), the boardwalk across inside the B&B Carousell).

Check your map for exact locations.

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