IT Operations Manager

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Immediate Opening at Luna Park in Coney Island

This is a Permanent position

Lead the Future of Tech at NYC’s Premier Amusement Destination – IT Operations Manager Wanted!

We are looking for a team-first, high-performing, and data-driven IT Operations Manager to join our Information Technology Team at Luna Park in Coney Island. This role is ideal for professionals with experience in the amusement park, entertainment, events, or hospitality industries, who thrive in fast-paced, guest-focused environments where technology plays a critical role in daily operations.

The IT Operations Manager will be responsible for ensuring system and network reliability across all amusement park attractions, food and beverage locations, retail outlets, and administrative functions. As a field-driven leader, this role requires hands-on management of IT projects, ensuring that technology infrastructure supports seamless park operations. The IT Operations Manager will collaborate with internal resources, cross-functional teams, and vendors to deliver projects on time while maintaining a high standard of efficiency, security, and reliability.

This position demands a proactive problem-solver who can lead IT initiatives, troubleshoot real-time technical issues, and continuously optimize the park’s technology ecosystem to enhance guest experiences and operational performance.

Why Join Us?

Luna Park is more than just a workplace; it’s a community where passion meets purpose. As part of Central Amusement International (CAI) and the global Zamperla Group, you’ll be working with a world-class team dedicated to creating magical moments for millions of visitors each year. This is your chance to grow professionally while contributing to a legacy of joy, innovation, and excellence.

The Company:

Central Amusement International Inc. (CAI), a leading amusement park development and management company based in New York City, is part of the renowned Zamperla Group, the global leader in manufacturing amusement rides. CAI proudly operates Luna Park in Coney Island, the birthplace of the amusement industry, as well as Victorian Gardens at Wollman Rink in Central Park.

Key Responsibilities:

  • Responsible for network and system reliability
  • Responsible for IT projects
  • Responsible for troubleshooting issues during operations, installation, and upgrades
  • Responsible for network wiring – ethernet and optical cabling
  • Responsible for L2 and L3 networking and network protocols (switches, routers, access points, firewalls)
  • Responsible for PC, Mac, and server support (Hardware and Software)
  • Manage Active Directory, DHCP, and DNS
  • Manage Microsoft 365 System Administration
  • Manage surveillance system installation and updates, VMS systems (ExacqVision)
  • Management of IT Team
  • Assist operations managers with IT hardware and software to ensure operational continuity.
  • Provide IT technical assistance to all users at Luna Park in Coney Island
  • Responsible for IT asset management
  • Align IT infrastructure with current and future business requirements and strategic goals
  • Participate in training programs
  • Manage IT department services and prepare management reports of department activities, tasks, and operational metrics.
  • Perform other duties expected of the IT Operations Manager position and assist in all other critical needs of the Company as assigned and directed by General Manager.

Qualifications:

  • Must be eligible to work in the U.S.
  • Bachelor’s degree or above in Information Technology, Operations Management, Computer Science, Engineering, or related field Hospitality Experience is a plus
  • A minimum of 5 years of experience as IT Manager
  • 5-year work experience with Windows systems infrastructure, Linux infrastructure, database, email/collaboration, networking, security, and enterprise-class applications
  • Strong networking background (i.e., switches, routers, firewalls, wireless) and the ability to troubleshoot issues during installation and upgrades
  • Administrator level of Microsoft 365
  • A+, CCNA, and MCSA are preferred but not required
  • Strong analytical and organizational skills
  • Meticulous attention to detail
  • Ability to work independently and work in a fast-paced environment, adapting to shifting priorities
  • Advanced experience with power tools usage
  • Driver’s license
  • Advanced knowledge of PC, Mac, and servers (Hardware and Software)
  • Advanced knowledge of active directory, DHCP, and DNS
  • Enterprise Backup, Replication and Business Continuity and Disaster recover mitigation and response
  • Electronics and electrical equipment test experience
  • Enterprise monitoring applications (PRTG, NAGIOS) experience
  • Surveillance system installation and upgrade experience
  • Knowledge of POS system a plus
  • Ability to lift 70 pounds
  • Ability to work outdoors in amusement parks and food and beverage locations
  • Ability to work at heights up to 20 feet

Competencies:

  • Teamwork, continuous improvement, and process-based culture
  • Accuracy, integrity, accountability, and a positive attitude
  • Strong oral and written communication skills

Central Amusement International, Inc. is an Equal Opportunity Employer!

Job Type: Full-time

Pay: $100,000.00 – $125,000.00 per year

Benefits:

  • 401(k)
  • Dental insurance
  • Employee assistance program
  • Employee discount
  • Health insurance
  • Life insurance
  • Paid time off
  • Professional development assistance
  • Vision insurance

Schedule:

  • 8 hour shift
  • Holidays
  • Weekends as needed

Ability to Relocate:

  • Brooklyn, NY 11224: Relocate before starting work (Required)

Work Location: In person

 

 

 

 

 

Apply Now!