Guest Services Associate

Position Summary

The Guest Service Associate position is seasonal. Due to the nature of Luna Park’s business, the Guest Service Associate may be required to work for longer than normal work periods. The Guest Service associate must be willing and able to work flexible hours including evenings, weekends and holidays.

Job Duties and Responsibilities

  • Assisting guests by giving verbal instructions or information in person or on a multi-line telephone. The Guest Service Host/Hostess must be courteous and professional and use good judgment when answering questions. Specific questions from guests may need to be directed to other departments or managers if needed
  • Provide current Park information. The Guest Service Host/Hostess must be knowledgeable on ticket structure and pricing, coupons, promotions, opening and closing times, park rules, park policies, park procedures, park amenities, etc
  • Ability to handle cash, operate a POS station, well as to count back change in accordance to Luna Park’s cash handling and cash control policies and procedures. Guest Service Host/Hostess will be accountable for accurate cash, ticket, and coupon control
  • Perform daily cleaning of both inside and outside before, during, and after operational hours. Cleaning duties will include washing windows, sweeping, mopping, dusting, wiping counters, cleaning garbage receptacles, empting garbage cans, etc1
  • Monitors and respond to inappropriate guest behavior, including enforcing rules and restrictions, regulating guests’ actions, and requesting assistance from Security and the Guest Service Supervisors if necessary
  • Exhibits a high degree of motivation toward ensuring guest satisfaction by displaying an aggressively friendly approach to serving guests.  In addition, the Guest Service Host/Hostess must be able to deal with many guests each day in a positive and friendly manner
  • Handles a verity of complaints or grievances from our guests. The Guest Service Host/Hostess must be able to remain calm in stressful situation and assist the guest in any complaint or grievance that they may have
  • Responsible for staffing the Strollers and Stuff location which serves as the Park lost and found as well as sells strollers, wagons, wheel chairs, and various other sundries. Guest Service Host/Hostess will log lost and found items while stationed in this location
  • Responsible for working in various locations and must be knowledgeable in all assigned work stations
  • During training periods, the Guest Service Host/Hostess must be able to read and assimilate information provided in the Guest Service Manual and the Seasonal Employee Handbook, and comprehend verbal instructions from the training Guest Service Supervisor
  • Must be willing to conform to Lagoon’s grooming and personal hygiene requirements and wear the proper issued uniform. A neat, clean, professional appearance is required at all times
  • Must be willing and able to perform all other job duties and assignments as assigned by management

Required Qualifications:

  • Must be at least 18 years of age
  • Must be honest and meticulously accurate in their ticketing, Paper work and providing accurate information to guests.  They must have an excellent guest service attitude, and demonstrate exceptional patience
  • Able to communicate effectively in a professional manner with co-workers, supervisors, subordinates, vendors, and Luna Park guests
  • Able to make quick and effective decisions
  • Able to complete basic math calculations
  • Able to deal with guests in a friendly, but firm manner
  • Able to handle multiple tasks simultaneously
  • Able to handle stressful situations in a calm, professional manner
  • Able to learn and operate a computer quickly and efficiently at the same time as interacting with our guests

Physical Requirements:

  • Able to stand and/or walk for up to (8) hours
  • Able to walk quickly to/from job locations up to 1 (one) kilometer distance
  • Able to regularly lift and/or move up to 50 pounds
  • Able to read and understand daily checklists
  • Able to speak to give other employees and guests verbal instructions
  • Able to work in a considerably noisy environment from equipment and amusement rides
  • Able to perform work duties outside in varying weather conditions prevalent at the time
  • Requires early arrivals and/or late night departures

This position reports to Guest Service Supervisor